Q1: I get a message that says my login failed
Erase your login and password and retype it in again
* Passwords are case sensitive, be sure to check if your caps lock is on or off
Q2: When I try to login I see the same screen again, but my password has disappeared
You may have one or more pop up blockers on your system, these will need to be disabled before you can login.
For more help with this CLICK HERE for more information
Q3: When I login I see a white desktop but no icons
Make sure you don't have any firewalls such as Windows firewall or other software firewall turned on.
If you are using Windows Vista, CLICK HERE for more information.
Q4: When I login I see a blue desktop but no icons
Give us a call at (714) 430-6944 and we can help you out
Q5: When I login I get the "ActiveX is not installed correctly..." message
Security Setting must be modified to properly download and install ActiveX control.
To change Security Setting, CLICK HERE for more information.
Q6: The login page is not loading
Go to the "Tools" menu then to "Internet Options", then click on "Delete Cookies" and "Delete Files".
Click on the refresh button to reload the page
Q7: This is the first time I have logged into Personable with this computer
Click on Install ActiveX Control when prompted to install and run the add-on distributed by Personable
If you're unable to complete the login, try downloading the latest version of Internet Explorer at http://www.microsoft.com/windows/IE/ or performing a Windows update
Q8: I have a problem that is not listed here:
Give us a call at (714) 430-6944 or email us at support@personable.com
